Terms And Conditions
Ratification of the Agreement
By entering, connecting, using or creating an account on this website and its associated applications on iPhone, iPad, Android, and any mobile application (hereinafter collectively referred to as the "Platform") including without limitation to any services offered on the Platform, you acknowledge that you have read and understood the following Terms and Conditions (collectively the "Terms"), including these Terms, terms of our Privacy Policy available at www.tawasi.online and you agree to be bound by them and to comply with all the applicable laws and regulations regarding your use of the Platform. You acknowledge that these Terms constitute a binding and enforceable legal contract between yourself and TAWASI ONLINE (hereinafter referred to as "Tawasi", "Company", "we", "us", "our") with reference to the use of this Platform. Please read these terms before ordering any items from our application.
Our Services
The Platform allows its Users who agree to the Terms to order from its partnered restaurants, vendors, groceries etc. that may be operated by third parties or affiliated companies (hereinafter referred to as the "Merchants").
How to make an order and how it works
Once you have selected your Goods from the list of your chosen Merchant, you will be given the opportunity to submit your order by clicking on the "Checkout" button (the "Order"). Please note it is important that you check the information that you enter and correct any errors before clicking on the "Checkout" button since once you click on this input, errors cannot be corrected.
Order Cancellation
You can cancel an order for a full refund until the order has been accepted by the Merchant. In the event that you need to cancel the order after it has been accepted by the Merchant, please contact us via the chat function on the Platform to cancel the order.
Delivery
You understand that the available goods offered by Tawasi may vary from delivery area to delivery area. By entering your delivery address on the Platform, you will see the Vendors that we make available to you at that time.
Price and Payment
Once your order has been accepted, this represents an agreement between you the User and the Merchant. The Merchant has sole responsibility for this order. Cash payments are made directly to the Merchant upon delivery to fulfill the order.
Tawasi Rewards Program
Users will benefit from a minimum of 2 points for every NIS 5 spent and the opportunity to earn additional points from time to time as communicated by the Program.
Expiration of points
The Program points earned from making a qualifying purchase as per the Loyalty Program Earning and Redemption Points Catalogue, are only valid for a period of 60 (60) days from the date of crediting the points to the member's account.
Limitation of Liability
To the extent permitted by law, Tawasi provides this Platform and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this Platform.
Indemnity
You agree to indemnify and hold Tawasi, its parents, subsidiaries and affiliates, agents, officers, directors, or other employees harmless from any claim, demand, or damage (whether direct, indirect, or consequential), including reasonable attorneys' fees, made by anyone in connection with your use of the Platform.
Governing Law
These terms and conditions and any disputes or claims arising out of, or in connection with, shall be governed by and construed in accordance with the law of Palestine.
Contact Us
For customer support, you may reach out to us via the Help Center available on the Platform.